Pace Regional Call Center
This is the first phase of a three-part plan to implement one of three regional call centers. The center will promote, enhance and facilitate access to transportation services, including the integration and coordination of services for individuals with disabilities, older adults and those individuals with low income. Facilitating the coordination of transportation services for work training work shops and work placement agencies are among the functions of the call center.
Funding History 2008 Local Federal Total $446,646 $1,786,586 $2,233,232 2010 Local Federal Total $474,945 $1,899,781 $2,374,726 2011 Local Federal Total $520,588 $2,122,733 $2,643,321 2012 Local Federal Total $969,718 $3,878,874 $4,848,592 2013 Local Federal Total $997,215 $3,988,857 $4,986,072Funding for call center operations was first initiated with an award from the 2006 program to support the Ride-in-Kane project. Pace call centers continue to provide mobility management services for several demand responsive services and ADA complementary services. Pace is studying the structure and service design of the call centers to explore methods for improving consumer access and attaining greater operational efficiencies. The call center funded by this program now serves projects and ADA complementary services in DuPage, Kane and Will counties.
| Source | Amount |
|---|---|
| Local | $3,409,112 |
| Federal | $13,676,831 |